UOOTD Shipping Explained: What to Expect Before You Order
Thinking of placing an order with UOOTD? Before you click "buy," here's everything you need to know about how UOOTD handles shipping in the U.S. and Canada.
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Shipping Basics
UOOTD ships directly from the U.S. and currently delivers only to the U.S. and Canada. U.S. orders qualify for free shipping, while Canadian and Puerto Rico orders incur additional fees.
Delivery Times
- In-stock items: Usually ship within 2–5 business days via FedEx Express.
- Customized pieces: Require 8–10 weeks for production and shipment.
Most U.S. customers receive their packages within a week if the item is ready-to-ship.
Tracking Your Order
Customers can track their orders at uootd.com/account/trackingorder. Once your item ships, you’ll receive an email with tracking details.
Common Shipping Issues
Some customers have shared frustrations online regarding:
- Delayed shipments
- No tracking updates
- Lack of customer service response
While not everyone has these issues, it's good to set realistic expectations, especially for customized items.
Tips for a Smooth Delivery
- Order only in-stock items if you need your product quickly.
- Use PayPal or credit cards for added purchase protection.
- Screenshot your order confirmation and save all email updates.
